This policy governs how Vistaprint N.V., and its affiliates and subsidiaries (collectively, “Vistaprint” or “we”) collect, use, and secure personal information.
We’re providing you with this information as part of our ongoing compliance with recent changes to the law, and to make sure we're clear and honest about your privacy when using our website promoshop.vistaprint.co.uk.
Like most websites, our website uses "cookies" and files that are similar to cookies. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
To ensure you get the most enjoyable experience out of using our website, as well as the full use of the online shopping and personalised features, your computer, tablet or mobile device (“device”) will need to accept cookies.
Our Cookies Policy provides you with information on what cookies may be set when you visit our website and how to enable, control or delete those cookies.
Cookies are small data files which often include a unique identifier that are sent to and stored on your device when you visit certain web pages. They are created by your browser at our request and stored in an approved place on your device. Cookies are useful because they allow a website to recognise a user's device.
To ensure you get the most enjoyable experience out of using our site, as well as the ability to order products and utilise personalised features, you will need to accept cookies on your computer or mobile phone. If you don’t accept cookies, our website will not work. However, if you'd prefer to control or delete cookies from our website or any other website – see our section on How to Manage Cookies.
The following is a list of all the cookies used on our website set out by category:
Strictly necessary cookies
These cookies are strictly necessary to provide the services that you have specifically asked for on our website and essential to enable you to move around our website and use its features, such as check-out and product purchase. Without these cookies, certain services you have asked for, like shopping baskets or check-out, cannot be provided. We do not need to obtain your consent to use these cookies.
These cookies collect anonymous information on the pages visited. By using the website, you agree that we can place these types of cookies on your device. They collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. They don't collect information that identifies a visitor. It is only used to improve how the website works.
These cookies remember choices you make to improve your experience. By using our website, you agree that we can place these types of cookies on your device. They allow our website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog.
These cookies are used to deliver advertisements that are more relevant to you and your interests. By using the website, you agree that we can place these types of cookies on your device. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of an advertising campaign. These cookies are usually third parties cookies.
Third Party Cookies
When you use our website, you may notice content provided by somebody other than Vistaprint, for example a third party company, you may be sent cookies by these companies. Also, if you 'share' Vistaprint content with friends through social networks – such as Facebook and Twitter - you may be sent cookies from these websites It's important for you to know that we have no access to or control over cookies used by these companies or third party websites. We suggest you check the third party websites for more information about their cookies and how to manage them. We are currently evaluating our third party companies that may set cookies on our website include and will update this section as soon as possible.
Cookies allow you to take advantage of some of our website's essential features; we recommend you leave them turned on. Please be aware that if you disable or delete cookies our website will not work.
The Help menu on the menu bar of most browsers will tell you how to enable or prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.
If you use a PC - click on 'Help' at the top of your browser window and select the 'About' option
If you use a Mac - with the browser window open, click on the Apple menu and select the 'About' option.
For Flash Cookies (or Local Shared Objects) – The Adobe website provides comprehensive information on how to delete or disable Flash cookies – see http://www.adobe.com/security/flashplayer/.
For Third Party Cookies – If you'd like to opt out of third party company cookies - please use the-opt out tool offered by members of the Network Advertising Initiative (NAI) – see http://www.networkadvertising.org/managing/opt_out.asp.
If you’d like to opt out of cookies created by 'sharing' Vistaprint content through social networks – such as Facebook and Twitter – we suggest you check the third party websites for more information about their cookies and how to manage them.
Our website may contain links to other sites which are outside our control and not covered by this policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours. Please also note that we're not responsible for any of the content of the external websites named in this Cookies Policy.
We are continuing to work on a number of other privacy and cookie-related improvements to our website. If you'd like to learn more about cookies and how to manage them - see www.allaboutcookies.org and www.youronlinechoices.eu.
This Cookies Policy was last modified on June, 2014. As part of our ongoing initiative to comply with recent law changes, we may revise this policy from time to time by posting a revised policy on our website. We reserve the right to modify this policy at any time, so please review it frequently.
Information Collected Automatically: Whenever you visit our website, we automatically collect some information about your transactions with us, and your use of our website. For example, we automatically collect your IP address, for Vistaprint internal use only, such as to help us diagnose problems with our server and administer our website. We also automatically track certain information about your activities on our website such as the type of web browser you are using and click stream data. If you are a registered Vistaprint customer, we link this automatically-collected data to the personally identifiable information we collect about you described below. We use this information to do internal research on your interests and to help us better understand and serve you.
Information You Send To Us: If you choose to provide us with personal information, such as by sending us an e-mail or by filling out a form with your personal information and submitting it to us through our website, we collect the personal information that you provide to us. For example, if you register or sign up for an account with us, we collect your name, e-mail address, telephone number and password. If you place an order with us, we collect the personal information that you provide to us such as your shipping, billing, and payment information.
Information about Your Transactions with Us: In addition, we collect your order information and purchase and payment history.
We use the information that we collect about you to maintain, improve, and administer our website, operate our business, provide products and services that you request, administer your account, inform you about products and services that might be of interest to you, and personalize your online experience.
You give your consent and unrestricted right and grant permission to Vistaprint and its respective officers, directors and employees to use, translate, edit, copy, distribute, assign, sublease to service providers, publish, and reproduce your quote or extracts of your quote, including first name, last name, city of residence and country of residence, company name and website URL in connection with any marketing, advertising and/or promotion activities of Vistaprint's products and/or services.
Your quote may be used by or on behalf of Vistaprint in any manner and for any lawful purpose, including, but not limited to, marketing, promotional, and advertising worldwide, at any time, and through any manner, medium or format, present or future, written, electronic or otherwise, including, but not limited to inserts, television, catalogue, internet, and may appear on Vistaprint-related websites and in publications, broadcasts, offers, advertisement, events and other printed or electronic materials (collectively, the "Marketing Use"). The personal information that we collect as mentioned above is processed by Vistaprint´s own teams dedicated to design and distribution of the material for Marketing Use. You consent to allow Vistaprint to edit your quote for clarity, length, spelling and grammar and you agree that you will not have any right to be notified of, inspect or approve any Marketing Use. You cannot use the name of your employer or company in a quote without the consent of your employer. Vistaprint has no control on whether or not you obtained your employer's consent. Therefore, you will be sole responsible for all damages incurred as a result of the use of name of your employer without his consent.
You consent to allow Vistaprint to edit your quote for clarity, length, spelling and grammar and you agree that you will not have any right to be notified of, inspect or approve any Marketing Use. You cannot use the name of your employer or company in a quote without the consent of your employer. Vistaprint has no control on whether or not you obtained your employer's consent. Therefore, you will be sole responsible for all damages incurred as a result of the use of name of your employer without his consent.
You further agree that you will not be paid for or receive any other consideration, monetary or otherwise, for the quote, whether or not it is published or otherwise used at any time.
You forever release, discharge and hold harmless Vistaprint and all other person(s) or entity(ies) from any and all liability for any violation of any personal or proprietary right with respect to the use of your quote at any time.
You affirm that you are over the age of majority and have the right to contract in your own name, and that you have read the above authorization and fully understand its contents.
You can withdraw your consent and have the option to access and modify your personal information at any time by sending a written notice to Customer Care. Upon receipt of your notice, Vistaprint will remove your quote from all Marketing Uses within 60 days. You will permit the continued use of your quote subsequent to withdrawal in activities where financial obligations to perform were incurred prior to withdrawal notice and where necessary to deplete inventory existing at time of withdrawal notice.
While you are visiting or using the website, you may be presented with an opportunity to purchase third party products or services. These products and services are offered and supplied by independent companies not owned or operated by Vistaprint. If you click on one of the presented offers, you will be redirected to the site of the third party, and any information you provide in response to the offer will be collected and used by the third party and not by Vistaprint. Information you provide to the third party and any dealings you have with the third party will be governed by the privacy and other policies of that third party.
We offer you a variety of choices with respect to how we use and share your Personal Information.
Communications from Vistaprint. If you do not want to receive communications from Vistaprint about products and services that may be of interest to you, simply indicate this preference by logging into “My Account,” selecting “Account Update, and updating your preference. You may also request to be added to our Do-Not-E-Mail list, Do-Not-Call list, and/or our Do-Not-Mail list by writing to the address below and indicating your preferences. Please be sure to provide your exact name, e-mail address, mailing address and telephone number(s) and the list or lists you would like to be included on (Do-Not-E-mail, Do-Not-Call, and/or Do-Not-Mail). Even if you choose to be placed on one of these lists, we may still communicate with you using any of these methods regarding your use of our Website, your orders or your account.
Deactivation of Your Account. You may also request deactivation of your Vistaprint account by contacting Customer Care at http://www.vistaprint.co.uk/customer-care/contact-us.aspx or by writing to the address below and requesting account deactivation. Please note that some information may remain in our archived records after your account has been deactivated.
Vistaprint Address for Written Requests. If you choose to indicate your preferences by mail, please be sure to include your exact name, mailing address, telephone number and specific preferences and send your written requests to the following address
c/o Vistaprint USA Incorporated
275 Wyman Street
Waltham, MA 02451
If you wish to change your name, e-mail address, telephone number, password, communication and/or opt-in preferences after you have registered, you can access your account by logging into My Account and selecting Account Update. You may also request these changes by contacting customer care at 0800 496 0556 or writing to:
c/o Vistaprint USA Incorporated
275 Wyman Street
Waltham, MA 02451
We maintain physical, electronic, and procedural safeguards designed to help us protect your nonpublic personal information. For example, we use Secure Socket Layer (SSL) technology to encrypt your credit card information when you purchase products through our website. When you establish an account at Vistaprint, you choose a password to help protect your account information. A password is only as strong as you make it: you should select a unique password and keep it safe. You may change the password as often as you wish by going to “My Account” and selecting "Account Update."
Vistaprint authorizes only those persons who need to know personal information to administer your account, to provide or inform you about products and services, or to maintain, improve or administer our website to access your personal information.
With respect to certain website hosting and other products and services provided to you, we may obtain access to data about your end users or customers. We generally process and use such end user and customer data on your behalf and under your instructions in accordance with our role as a mere processor of any such information on your behalf.
You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our website. You may withdraw your consent to receive communications from us electronically by contacting customer care. However, if you withdraw your consent to receive our communications electronically, you must discontinue your use of your account.
Vistaprint is governed by, is obligated to comply with, and fully supports the spirit of, the Bermuda Standard for Electronic Transactions.
The logo design tools provided on this Site employ a limited number of elements, including icons, fonts, colour schemes, and design effects. Vistaprint reserves the right to use all such elements and to make all such elements available for use by other parties in the future. You do not obtain any right or claim to any of the individual logo design elements through your creation of a logo design and/or your incorporation of a logo design into one or more products. Other Vistaprint customers may use the design tools to create logos that have similar or identical combinations of these elements and Vistaprint does not guarantee that your logo will not have similarities to logos designed and used by other parties. Vistaprint provides no warranty of any kind that logo designs created using the design tools will not infringe, or be subject to a claim of infringing, the trademark or other rights of another party. It is solely your responsibility to obtain the advice of an attorney regarding whether the logo design is legally available for your use and does not infringe the rights of another party.
You are granted permission to access and use this Site and its Content for the sole purpose of preparing, evaluating and ordering products or services solely through Vistaprint (referred to herein as “Products”). No other download, retention, use, publication, or distribution of any portion of the Content is authorised or permitted. Obtaining Products from Vistaprint does not entitle you to use any portion of Content apart from the finished Products as they are supplied by Vistaprint.
You are solely responsible for your use of Content in combination with any other images, graphics, text or other materials you incorporate into your Products. You agree that you will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your Products unless you have obtained the appropriate authorisations from the owners. You warrant that your Products do not infringe upon any rights of any third party, including copyright, trademark, right of publicity or privacy, and will not libel or defame any third party, and that you have all required rights or permissions necessary to incorporate third party material into your Products. By placing an order on this Site, you warrant that you have all necessary permission, right and authority to place the order and you authorise Vistaprint to produce the Products on your behalf. You grant Vistaprint the right to copy, modify, create derivative works and vectorise any uploaded content (i.e., content you have uploaded) for the purpose of fulfilling your order. Moreover, you warrant that you have sufficient rights to permit Vistaprint to copy, modify, create derivative works and vectorise any uploaded content for the purpose of fulfilling your order.
You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account.
Products are sold exclusively for business purposes and you agree that any purchases you make are intended for business purposes. Some Products may only be available in certain countries and Vistaprint may refuse to make sales, or cancel any sales made, outside of those countries.
Vistaprint reserves the right to reject any order without the obligation to assign any reason for so doing. No order shall be deemed accepted by Vistaprint unless and until it is confirmed unconditionally.
You agree that all details provided to Vistaprint for the purpose of a purchase will be correct and that the chosen method of payment your property and that sufficient funds or credit facilities are available to cover the full cost of the Products ordered. Vistaprint reserves the right to obtain validation of your payment details before accepting the any order.
The customer agrees that the shipping terms for all printed Products are FOB shipping point and ownership transfers to the customer upon shipment. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier. For any Product that is to be provided to the customer in an electronic format, the customer agrees that delivery of such Product shall be deemed to have occurred either (a) at the time we transmit the Product via email or other electronic communication addressed to the customer or (b) at the time we transmit a notification to the customer that the Product is available for downloading from the Site.
THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT OPERATION OF THE SITE MAY NOT BE UNINTERRUPTED OR ERROR FREE. REFERENCES AND LINKS TO PRODUCTS OR SERVICES OF INDEPENDENT COMPANIES MAY APPEAR ON THE SITE. THESE REFERENCES AND LINKS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED.
Vistaprint’s Satisfaction Guarantee is good for 10 years following your purchase. If you request a refund, the time it takes for your refund to arrive may depend on your bank. In most cases, you should receive your refund within 30 days. Certain circumstances are beyond Vistaprint's control and may not be covered by the Satisfaction Guarantee. Please note that we cannot be responsible for: Spelling, punctuation or grammatical errors made by the customer, inferior quality or low-resolution of uploaded images, design errors introduced by the customer in the document creation process, errors in user-selected options such as choice of finish, quantity or product type and damage to the products arising after delivery to the customer.
Please preview your designs carefully and correct any mistakes prior to placing your order. Vistaprint does not proofread documents created by its customers prior to processing.
IN NO EVENT SHALL VISTAPRINT OR ITS LICENSORS, SUPPLIERS, OR VENDORS, THEIR OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR FOR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, OR PROFITS, WHETHER OR NOT VISTAPRINT HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGE, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SITE OR OF FAILURE TO PROVIDE PRODUCTS OR SERVICES THAT YOU ORDER FROM VISTAPRINT OR ITS AFFILIATES, INCLUDING WITHOUT LIMITATION, DAMAGES ARISING FROM MISTAKE, OMISSION, VIRUS, DELAY, OR INTERRUPTION OF SERVICE. IN NO EVENT SHALL VISTAPRINT BE LIABLE OR RESPONSIBLE FOR ANY DAMAGES OR CONSEQUENCES ARISING FROM OR RELATED TO YOUR INAPPROPRIATE OR UNAUTHORISED USE OF THIS SITE OR ITS CONTENT.
Vistaprint will not be liable in any way for loss, damage, costs or expenses (including loss of profit) arising directly or indirectly from any failure or delay in performing any obligation under this Contract by reason of any event outside of its reasonable control, including, but not limited to, any strikes, industrial action, failure of power supplies or equipment, government action or act of God.
Any comments, suggestions, proposals or other feedback (collectively “Feedback Information”) provided to Vistaprint in connection with the operation or content of this Site shall be provided by the submitter and received by Vistaprint on a non-confidential basis. All such comments, suggestions, and other information shall become the exclusive property of Vistaprint. By submitting any such information to Vistaprint, you agree that you are transferring and assigning, at no charge, all of your right, title and interest in the information, including all copyrights and other intellectual property rights. You agree that Vistaprint shall be free to use such information on an unrestricted basis.
The party you are contracting with and the seller of the products and services offered and sold on this Site is Vistaprint Netherlands B.V., a limited company organised under the laws of the Netherlands with its headquarters in Venlo, the Netherlands. All issues related to the protection, infringement, or misuse of copyrighted materials shall be governed by the copyright laws of the United States of America. All other matters relating to your access to or use of this Site shall be governed by the laws of the Netherlands. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in Amsterdam, the Netherlands. You agree to submit to the jurisdiction of courts sitting in Amsterdam, the Netherlands, and agree that venue in these courts is proper in any such legal action or proceeding. You also agree that you would not find a court sitting in Amsterdam an inconvenient forum for any legal action or proceeding involving Vistaprint you assert.